Everything Toby does.
The whole list, plainly. Toby books the visit — and only ever says a price you've set yourself.
It gets better every month it works for you.
Toby is a self-improving receptionist. Every month it grows to fit your business — your jobs, your services, and the questions your customers actually ask — by reading back every conversation it had for you and retuning its own wording to match. An optional add-on at A$39 a month, on top of your plan. Every change is recorded and can be undone, and the rules that keep Toby careful are never part of what it can change.
Answering and booking
The part that earns its keep: the job you missed, captured while you're still under a house.
Answers every missed call
Your unanswered calls divert to Toby's number and it picks up and starts talking, before the caller scrolls to the next tradie.
Has the whole conversation
Asks what the job is, which suburb, their name, and when suits. A real back-and-forth, not a press-1-for-bookings phone menu.
Books the quote visit
The visit is saved and written into your calendar. A booking only exists once the customer explicitly confirms.
Understands how Australians talk
"Yeah nah", "arvo", "tomorra", "no wuckas" — heard correctly, and "half past nine" becomes 9:30 before anything is booked. A "yes" that asks for a different time doesn't book the old one.
Cancellations and reschedules
Customers can ring back or text to cancel or move a booking. A move holds the old slot until the new one is confirmed, so nobody ends up with neither.
Reminders the day before
Your customer gets a reminder ahead of the visit, inviting them to cancel or reschedule if plans changed — which beats a no-show.
Things it will not do
The careful part is most of what Toby is. Each of these is enforced in code, not left to the AI's judgement.
Can't double-book you
Your calendar and existing jobs are checked in the same locked step that saves the booking, so two callers can't both take nine o'clock.
Can't invent a booking
Toby may only say a customer is booked once the job has actually saved. If it hasn't, the customer is told and asked again.
Knows an emergency
Gas, flooding or no power and it stops trying to book a quote — it tells the caller, out loud, who to ring right now.
Puts a real person on it
Ask for a human and Toby stops selling, tells them you'll ring back, and texts you their number and what they wanted. It never talks over someone who has had enough of a robot.
Stop means stop
Confirmations and reminders are still texts. Anyone replying STOP is opted out on the spot and never texted again, which is what the Spam Act asks of every message you send.
Never invents a price
Your call. Leave it as it is and Toby books a look at the job and never mentions money. Or fill in your own price list and Toby quotes from that list and nothing else — a number the AI made up is taken out before your customer hears it.
Says no to jobs that aren't yours
Ring a plumber about a dead powerpoint and Toby says you don't do electrical and lets the caller go, instead of filling your diary with a job you'd have to ring back and cancel. You can add your own list of jobs you don't take. If it isn't clearly another trade's work, Toby books it and leaves the call to you.
Never pretends to be a person
Toby says it's an automated assistant in its first sentence, on every single call. It is never left to a caller to work out.
Won't book a date you can't work
Your hours, breaks, closed days and anything already in your calendar are respected — including a date the customer misreads.
It won't send you across town for fifty bucks
You can't afford to drive out, park, look at a job and write a quote for someone who was only ever going to spend fifty dollars. Set your floor once and Toby does the awkward part for you.
It asks what they want to spend
Once, kindly, before it ever offers you a time — "roughly, how much were you looking to spend?" A ballpark is fine. It never asks twice and it never nags.
You set the floor
One number: the smallest job worth driving out for. Under it, Toby says no politely and thanks them for calling. Over it, the booking carries on as normal and they never know there was a gate.
Says no nicely, so you don't have to
No lecture, no haggling, no "let me check with the boss". Just that you wouldn't be the right fit for a job that size and you'd rather not waste their time. The wording is fixed — the AI doesn't get to improvise a knock-back.
Call-out fee, up front
Got a call-out fee? Toby tells them the figure before any time is offered and books only if they say yes. No arguments at the door.
Price shoppers, your way
Someone ringing round for a ballpark gets whichever answer you chose: a quick look booked in, or a polite pass. And if the price is in your price list, they just get told the price.
Silence is never a no
Nobody is ever turned away for ignoring the question or for a figure Toby couldn't read. Unsure means carry on and book it — you can always ring them.
Toby plans your day like a dispatcher
Nine in Kiamba, ten in Brisbane, eleven back in Kiamba. Two hours of driving for the sake of an hour on the calendar. Toby can see that, and it can fix it — but only if you and the customer both say yes.
It books the near job first
When a new caller's suburb is next door to a job you already have that day, that time gets offered first. If they want a different one, they get it — the driving is a preference, never a rule.
Your run, on one screen
Every day is drawn in drive order with the distance and time between each stop, and a tap through to directions. No app to install: it's the same login as the rest of your dashboard.
Toby rings you to suggest a swap
"Tomorrow you've got Kiamba at nine and eleven and Brisbane at ten. If I move Brisbane to twelve, you'd save about forty minutes' driving. Want me to check with them?" Yes or no — that's the whole call.
Your customers agree first
Only after you say yes does Toby text each affected customer and ask. Anyone who says no keeps their time. Anyone who doesn't answer keeps their time. Nothing moves on a guess.
Day changes, only when it's worth it
A job can shift to another day, but the saving has to be twice as big before Toby will even ask — and never a job inside the next twenty-four hours, and never the same booking twice.
You get one text when it's done
What moved, what stayed, and how much driving it saved. Nothing is ever rearranged behind your back, and nobody gets texted about it at night.
What lands on your phone
You never have to open an app to find out what happened.
Every new booking
Day and time, the customer's name and mobile, the address and the job — texted the moment it saves, so you can ring them straight back.
Every cancellation
Operationally the most important message Toby sends: it's what stops you driving across town to a no-show.
Every reschedule
Named as a move, with both the old and the new slot, so a job never quietly appears twice in your week.
Curated to your business
Six questions over the phone, then it runs. Nothing to install, nothing to learn.
Curated to your business
Toby is not a generic chatbot with your name on the front. Your hours, your suburbs, the jobs you turn down and the way you talk are written into it before it answers a single call — so a customer reads your business, not a robot.
Your own Australian number
A real Australian number takes the diverted call and has the conversation out loud. Your own number stays exactly as it is.
Google Calendar, both ways
Bookings are written into your calendar, and anything you put in yourself blocks Toby from offering that time.
Any other calendar
A private feed your calendar app can subscribe to, so Apple, Outlook and the rest can see your Toby bookings too.
You pay when the work lands
A$149 a month per business, then A$39 for each booking Toby makes. Setup included, every call included, no lock-in contract.