Toby keeps changing. Here's what's actually shipped for your business, in plain English, newest first.
4 September 2026
You choose how Toby handles money. Leave it as it is and Toby books a look at the job and never says a price out loud. Or fill in your own price list — tap washer $120, blocked drain from $180, hot water $1,200 to $2,400 — and Toby will quote from that list and nothing else.
If the AI ever tries to say a number that isn't on your list, the number is taken out before your customer hears it.
4 September 2026
No phone call with us needed any more. Sign in with your Google account, answer a short set of questions — your trade, your hours, the jobs you don't take, the mobile you want alerts on, and whether Toby books a quote visit or gives a price — and that's the setup done.
We still check every sign-up by hand before your number goes live, so you'll get a text from us within 24 hours. Same day is what we're aiming for.
3 September 2026
Ring a plumber about a dead powerpoint and Toby now says, politely, that you don't do electrical work, and lets the caller go — instead of putting a job in your diary you'd have to ring back and cancel. Toby knows what belongs to which trade, and you can add your own list of jobs you don't take.
It errs toward booking: if it isn't clearly another trade's work, Toby books it and leaves the call to you.
3 September 2026
Toby no longer sounds like an American robot reading your business name out. We designed him a voice of his own. He's also better at hearing Australian place names — suburbs are now checked against a real list near you, so Kiama doesn't come out as Kiamba.
Brand new. We're still measuring how quickly he comes back at you on a live call.
2 September 2026
You can now connect your calendar from your own login instead of asking us to do it. Google, Apple/iCloud, Outlook and ServiceM8 are all supported, and if your software isn't on that list you can paste in a subscribe link and Toby will read that.
We're re-testing every calendar against a real booking now that Toby answers calls — tell us straight away if something doesn't land where you expect it.
31 August 2026
The big one. A missed call used to get a text back and a conversation by SMS. Now Toby picks up and talks — asks what the job is, where, and when suits, and books it while you're still under the house.
Texts haven't gone anywhere: your confirmations, reminders and the alert to your own mobile are all still texts.
22 August 2026
If a customer gets a quote visit booked and then goes quiet, Toby now sends one follow-up text a few days later asking how they'd like to proceed. It sends once, never chases someone who's opted out, and never bothers a customer who's already rebooked.
22 August 2026
If you keep your jobs in ServiceM8 but your diary is somewhere else, Toby can now open a ServiceM8 job card automatically every time it books a visit — name, phone, job and time already filled in, so it's in both places without you re-typing it. Ask us to turn it on.
22 August 2026
Turn this on and once a month Toby reads back the conversations he's had for your customers and sharpens his own wording — better job vocab, better answers to the questions your customers actually ask. The safety rules — never quote a price, never book without a clear yes — can't be changed by this, ever. It's an optional extra on top of your plan.
22 August 2026
We widened the list of ways people actually ask to be left alone — slang, misspellings, polite phrasing — so Toby recognises far more of them and stops immediately, permanently, the way the law requires.
22 August 2026
Toby used to only reliably catch plumbing emergencies. It now recognises gas leaks, electrical hazards, fire and water emergencies across many more of the ways people actually describe them, and sends the caller straight to 000 (or your own after-hours number) instead of trying to book a quote.
22 August 2026
A new check catches any moment Toby's wording sounds like a booking was made when nothing actually saved, and swaps in the truth before the customer hears it — so nobody is ever told "you're booked" for a slot that isn't in your calendar.
20 August 2026
Mobile mechanics, cleaners, pest control, locksmiths and lawn care businesses can now have Toby book the actual job instead of a quote visit. It's a setting on your account — ask us to switch it, or set it to ask the customer which one they mean.
20 August 2026
Toby now works with Outlook / Microsoft 365 and Apple/iCloud, Fastmail, Zoho and Nextcloud calendars, not just Google. You can also point Toby at your ServiceM8 job list as its calendar instead.
20 August 2026
Every business now gets a private calendar feed you can add to your phone's calendar app, so Toby's bookings show up wherever you already look — even if you're not using the calendar Toby writes to.
16 August 2026
Toby no longer needs a phone or SIM card sitting in your office. Calls and texts now run through a dedicated Australian mobile number hosted in the cloud — more reliable, and nothing for you to keep plugged in and charged.
31 July 2026
Your customers now get a reminder text before their visit, with the option to reply CANCEL or RESCHEDULE right there in the message. Fewer no-shows, and less back-and-forth for you when plans change.
18 July 2026
If you keep more than one calendar, Toby now checks all of them before offering a time to a customer — so nothing gets double-booked because it only looked at one.
18 July 2026
Every text Toby sends can be stopped with a simple reply of STOP. It's permanent, and it's built into every message by law.
We're building it
We're building a floor you can set. Toby asks the caller roughly what they're looking to spend, and if it's under your number he declines kindly instead of booking you a $50 job at the end of a $300 drive. He'll state your call-out fee up front and only book if they say yes to it.
It'll be off unless you turn it on — nothing changes for anyone who doesn't set a floor.
We're finishing it
We're finishing a demo where you put your mobile into this site and Toby rings you back within a minute, as a made-up business, so you can hear exactly what your customers would hear. One call per number every 30 days, and it hangs up at three minutes.
Decided, not started
We've decided to build this and haven't started. The idea: two jobs in one suburb and one an hour away stop being scattered through your day. Toby offers a caller the time that keeps your driving shortest, and your portal shows the day in drive order with the kilometres and minutes between each job.
Nothing would ever be moved behind your back. If a better plan needs an existing job shifted, Toby rings you first, and only asks the customer if you say yes.
Get started See everything Toby does
Questions about any of this? Ring 0485 095 185 or email [email protected].